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About Ecopia

Hello, welcome to Ecopia.
Ecopia has been a provider of eco friendly and renewable energy products since 2006 with particular expertise in 12 volt solar systems. We have many happy repeat customers because we help you to make the right purchase and provide unlimited after sales service. Here you will find renewable energy solutions from small handheld solar chargers for mobile phones up to the largest 12V and 24V solar panels.
And to make your holiday or camping trip more enjoyable, environmentally friendly fly traps and baits and also the world's toughest fly swatter.
All products are tried and tested and we have included plain-speak advice and guides about choosing the right product for your needs.
If you would like to know more about using solar power feel free to call using the phone numbers at the top or use the contact link at the bottom to send an email message.
Company Details
Ecopia Pty Ltd
ABN 90082341071

Administration Address:
34 Belleville Gardens
CLARKSON WA 6028

Our Products
Our products are sold online and shipped to our customers,

Prices
Our prices are Australian Dollar and include GST (Goods and Services Tax) but do not include delivery charges.

Our mission:
We strive to provide good products based on best advice and excellent customer service to help you choose eco friendly and renewable energy solutions that will benefit you and the environment.

Inquiries
Please use the Contact Form or Phone 0438020125

Invoices
Invoices are emailed to minimise paper use, but you can request a printed invoice if you require one.

Shipping
Most orders are sent by Australia post who will leave a card in your letter box when it arrives, please take some personal identification with you when picking it up from the post office. Large or heavy items like wind turbines and solar panels are delivered by road transport courier and can only be delivered to a street address so It might be best to give your work address if you will not be home during hours.
Please leave any special delivery instructions in the 'comments' box. For more information see "Delivery Information"

Guarantee of satisfaction
If you receive a faulty product we will gladly exchange it or issue a full refund including shipping costs upon receiving the return. Please repack everything along with your sales invoice and include a note describing the fault and return it within 14 days. If the item upon testing is found to be not faulty then it will be returned to the customer at the expense of the customer.
If you change your mind or bought in error we will gladly issue a refund NOT including shipping costs upon receiving the returned item unused and in original packaging and in salable condition.

Post returned items to:
Ecopia Pty Ltd
34 Belleville Gardens
CLARKSON WA 6028

Placing your order
When placing your order online you can choose to pay online using a credit card or place your order online then pay later by bank transfer or cheque.
Online payment
When placing your order choose PAYPAL to pay online using a credit card. Once you have completed the transaction you will receive an email of your order details
All online credit card transactions are handled by PAYPAL using SSL (Secure Socket Layer) encryption technology. Your order details are encrypted (electronically scrambled) to ensure that it is safe to send your details. You do not have to be a member of Paypal to make a payment and you are not charged any transaction fees by Paypal or Ecopia.
Offline payment
When placing your order online you can choose to pay later by bank transfer or cheque by using the BANK  TRANSFER or CHEQUE payment option. Once you have completed the transaction you will receive an email of your order details

BANK DETAILS
Bank : Commonwealth Bank of Australia
Bank BSB number: 066166
Account Name: Ecopia Pty Ltd
Account Number: 10250803

For cheque or postal money order Make check and postal orders payable to Ecopia Pty Ltd. and post to the address shown above.

Terms of Use of your private information
ANY INFORMATION YOU GIVE TO ECOPIA WILL NOT BE SOLD OR GIVEN TO THIRD PARTIES. YOU WILL NOT RECEIVE SPAM.
Ecopia holds your private information for administrative use only. Any details you forward to Ecopia will be kept secure. You will only receive emails from Ecopia to notify you of progress of your purchase, you will only receive promotional emails if you have requested to receive emails. You may request that Ecopia cease sending emails at any time.

Cookies
We not use personal information for any other reason than to communicate with you. To shop, you need to have the cookies option on your browser turned on. These are little bits of information your browser uses to speed up page processing and download times. Once you have finished shopping delete your cookies from your computer in TOOLS / INTERNET OPTIONS, to remove all stored information you should delete cookies and delete files and clear history). Terms & Conditions of Sale All products remain the property of Ecopia until we receive payment in full. We do not have any liability to you, the purchaser, arising from the supply of products to you, except that we shall provide you with a refund or replacement if there are any defects.

Common customer questions answered

Q: How do I make an online purchase?
A: In 3 easy steps:

  1. Click the BUY button to add products to your shopping basket
  2. Register your delivery and invoicing details
  3. Choose to pay online using your credit card or select Offline payment to pay later by cheque or bank transfer

See HOW TO BUY ONLINE  for complete details

Q: What payment methods do you accept?
A: We accept online credit card payments processed by Paypal or you can choose offline payment. If you choose Paypal you will be able to complete your purchase online by credit card. You don't need to have an account with Paypal. If you prefer to pay by bank deposit, postal order or cheque then select offline payment and the details of your order will be emailed to you. If you have any problems when paying, just send a message using the CONTACT screen or phone 08-93048896. You can cancel an order at any time for a full refund.

Q: Are my credit card details safe?
A Yes, Ecopia uses the Paypal payment system used by millions of online customers every day. Your details are encrypted to safeguard them, in fact nobody else gets to ever see your credit card details.

Q: How safe are my personal details? I don’t want to be put on mailing lists or be spammed with emails.
A: Ecopia will NEVER pass on your personal details to anybody else or breach your confidence. We occasionally send emails to customers who have specifically requested to be added to Ecopia's mailing list.

Q: How much will it cost to deliver my order?
A: We charge standard postal rates, which is usually the best shipping rate within Australia. You can check the delivery charge immediately after you have added an item to your shopping cart, just click the radio button that is shown below the product on the shopping cart page, Once you add your postcode and state the delivery options and costs will be shown.

Q: Where do you deliver?
A: We deliver anywhere in Australia and we also deliver to PO Boxes except for solar panels, we do not deliver solar panels and portable solar panels to PO Boxes as they are sent by road freight.

Q: What if I don't like what I've purchased?
A: If you change your mind after buying, you can return it for a full refund within one week of receiving it, but it must be still be unused and in the original packaging, if it is not salable as a new item then we will return it to you at your cost.

Q: What if my purchase is damaged or faulty?
A: If you receive faulty goods, return it within 2 weeks of delivery for a full refund including return delivery costs. Please notify Ecopia by phone or email prior to returning the goods, that will ensure your refund is processed quickly and include a written note with the return explaining the nature of the fault or defect.
Ecopia has the right to refuse refund if the customer caused the damage by inappropriate use or mishandling.

Q: How can I contact you?
A: Send an email using the Contact form or phone 08-93048896 or 0438020125

Q: How soon will you reply to my email?
A: We will attempt to answer you as soon as possible because customer service is a priority (SPAM EMAILS ARE DELETED WITHOUT REPLY)