Shipping and Delivery
We use Australia post's system to charge for delivery based on your postcode
The postage costs are automatically supplied by Australia post based on the delivery address postage code with distance calculated from our location postcode 6028 ( near Perth, WA ) and the weight is based on the weight and size of your package, this called the cubed weight. This weight is shown on the shopping cart page when you purchase is displayed. You can check delivery charge on this page too.
When you check out you can choose standard post or express post. Small item orders are sent by Australia post, depending on the size of the package, the postman might drop it in your letterbox or bring it to your door, but usually they will leave a card in your letterbox informing you that you have a package to be collected at the local post office. They will ask for some form of identification when you collect the package.
- Some solar chargers and solar lights have batteries which can not be sent by Australia post airmail. DO NOT select express mail for items with batteries as they can only be sent by surface mail.
- Solar panels and other large items can not be delivered to a PO Box number. We require a street address where somebody can sign for the delivery. When you check out select standard post because we still use the Australia post system for charging but will in fact use a road courier, not Australia post.
You always be notified by email when your order is dispatched.
We will help with any delivery problems and will liaise with couriers and post office agents on you behalf.
To date we have always delivered all orders to the customer's satisfaction so please contact us for advice.