How to make a payment
All online credit card transactions are handled by PAYPAL at no extra
cost to the you. It is secured with the use of SSL (Secure Socket Layer)
encryption technology. Your order details are encrypted (electronically
scrambled) to ensure that the information cannot be read when in
Offline payment Choose the Offline payment option if you want to pay by EFT to our bank account or by cheque.
Make cheques payable to:
Ecopia Pty Ltd.
Use the purchase order number or invoice number as your reference number.
EFT and bank deposit details:
Bank : Commonwealth Bank of Australia
BSB: 06 6166
Account Name: Ecopia Pty Ltd
Account Number: 10250803
Invoices are included with the order, please retain it as your record of purchase
Inquiries: Pleaset use the Contact form
We use Australia post's system to charge for delivery based on your postcode
The postage costs are automatically supplied by Australia post based on
the delivery address postage code with distance calculated from Perth WA 6000, and the weight is based on the
weight and size of your package, this called the cubed weight. This
weight is shown on the shopping cart page when you purchase is
displayed. You can check delivery charge on this page too.
When you check out you can choose standard post or express post. Small item orders are sent by Australia post, depending on the size of the package, the postman might drop it in your letterbox or bring it to your door or leave a card in your letterbox informing you that you have a package to be collected at the local post office. They will ask for some form of identification when you collect the package. Lately Australia post have commenced delivery of parcels to your door (in some areas)
Some solar lights have batteries which can not be sent by Australia post airmail.
Solar panels and other large items can not be delivered to a PO Box number, Bulky items are sent by road courier and require a street address where somebody can sign for the delivery. We will inform you by return email if this is required.
You always be notified by email when your order is dispatched.Delivery problems
We will help with any delivery problems and will liaise with couriers and post office agents on you behalf.
To date we have always delivered all orders to the customer's satisfaction so please contact us for tracking advice if your delivery is overdue.
Ecopia values your privacy
ANY INFORMATION YOU GIVE WILL NOT BE GIVEN OR SOLD TO ANY OTHER PERSON, YOU WILL NOT RECEIVE SPAM EMAILS.
Ecopia Pty Ltd will only use your private information for processing your order. Any details you pass on to us will not be used for any other purpose. You will only receive emails from us to notify you of progress of your purchase, you will only receive promotional emails if you have requested to receive such emails and you may request that we cease sending emails at any time.
What are cookies? To shop, you need to have the cookies option on your browser turned on. These are little bits of information your browser uses to speed up page processing and download times. Once you have finished shopping you can delete your cookies from your internet browser in TOOLS / OPTIONS, to remove all stored information you should delete cookies and delete files and clear history.